Hello, I’ve installed the WebEx Player, but when I play the recordings, it pop-up an alert “Unknown file format. You may update your Network Recording Player and try again”. The latest version of WebEx Productivity Tools is 32.4 on Mac Informer. It is a perfect match for the General category. The app is developed by Cisco Systems, Inc.

What do you need to know about free software?

This app is only available on the App Store for iOS devices.

Description

Don’t let being away from the office slow your business down. Experience engaging, productive meetings from wherever you are.
Cisco Webex Meetings delivers over 6 billion meetings per month, offering industry-leading video and audio conferencing with sharing, chat, and more. Experience why more people use Webex Meetings than all other meeting vendors combined.
General features:
• Join and present from any meeting, event, or training session directly from your iPhone, iPad, or Apple Watch
• Hands-free joining with Siri
• One-tap joining directly from your calendar
• Schedule meetings directly from your app
• Customizable video layouts
• Share your content (including 3-D files) or screen to everyone
• Easily sign in using Face ID or Touch ID
Want to learn more? See https://help.webex.com/article/nowvmhw.
Follow us:
• Twitter - https://twitter.com/webex
• Facebook - https://www.facebook.com/CiscoCollab
By installing this application, you are accepting the Terms of Service (http://www.webex.com/terms-of-service-text.html) and Privacy Statement (https://www.cisco.com/web/siteassets/legal/privacy.html) and are consenting to receive communications, updates, and upgrades for Cisco Webex services. Cisco Webex may collect meeting usage data and personal information, such as your email address, from your computer or device.

What’s New

•Apple CarPlay support
•Auto-adjustment of your video brightness
•Recording stop button support
•Usability improvements
•Bug fixes

Needs participant response tools

Missing participant response tools like raising your hand to get moderators attention. Mute and unmute does not always work. I understand moderator can override the mute function but in an interactive session sometimes there is no way to get the attention of anyone except by turning on video and waving madly until someone notices you or holding up a sign. Very frustrating. Really would like to see the hand raising ability and even the coffee break icon.
Ability to log on is very good. Just need to be familiar with the initial set up when logging in. Specifically you need to answer if you are going to get your audio from your cell or through the internet. Use my first generation iPad Pro on weekly webinars and it works great and the ability to attend my webinars from anywhere is fabulous. Many times I am logged on in the early morning hours and use my Bluetooth apple AirPods and it makes life easier while lying comfortably in bed. Will rate it 4-5 when additional basic features of desktop version is implemented.

Keeps getting worse

In reality, most of the core functionality of this app is fine. It doesn’t crash very often, and it gets the job done. The reason for the two-star review is that we are constantly fighting with bugs. New ones seem to come up in every release, And there have been some big ones that persisted for several months and several updates before they were finally fixed. With this latest release, we have a feature where all of the meeting control buttons—for example the one that allows you to leave the meeting—sometimes disappear from the UI.
Another particularly annoying issue is that, although the app purports to support touch ID and Face ID, it never seems to use them. I am periodically asked to manually reenter my password, usually while driving at high speeds and attempting to join a customer meeting. This has been true ever since they claimed to introduce touch ID support. After at least a couple of years of pretending to support these features, I have never once been prompted for touch ID or face ID by Webex.
Before adding new features, like the ability to share files from our phones, which most of us will never use, it would be appreciated if the dev team would focus on some core functionality issues that would make the app more usable for everyone.

Why changed the UI when things weren’t broken?

The new UI used obscure icons, tucked away commonly used functionality underneath these icons, and then promoted elements that do not matter and let them get in the way of the presentation. For example, I see big blocks of empty space along the top of the screen, while each block only has the text of the attendee names. And those blocks clipped off the space for the main presentation. Not only that, once you minimize the attendee blocks, then there is a giant empty block overlaid ON TOP of the main presentation, and again that block only had the speaker’s name and nothing else. As if they were not enough interruptions, every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation to show you who is joining or leaving. Seriously, who designed this UI? I understand those big attendee/speaker blocks are intended for video conferencing, but the app should be smart enough to shrink these gigantic blocks when attendees are not showing anything. Last but not lease, the main presentation area is mission-critical. It should be left alone and not having any UI controls popping on top of it; otherwise, some important text/graphics in the presentation may be blocked from view, causing the attendees to miss out on that information.

Information

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

English, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish

Webex Download

• Family Sharing

  With Family Sharing set up, up to six family members can use this app.

• Siri

  Get things done within this app using just your voice.